UW announces record growth as more customers join to save on their bills

Full-Year results for FY23 shows customer growth of 22%.

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27 June 2023 - Utility Warehouse (UW), the consumer facing brand of Telecom Plus, has today reported its year end financial results, showing record organic growth of 22%.

The year end results show a business providing services to more than 887,000 customers, up from 728,680 in 2022. Those customers take 2.8m services from the multiservice supplier. 

UW is the UK’s leading multiservice provider, bundling customers' home utilities (energy, broadband, mobile and insurance) into one easy to manage bill. Our multiservice model means only one set of overheads are needed to provide multiple home services, and the resulting savings are then passed on to consumers. 

Although energy bills have fallen in recent months, they remain at historically high levels as UK consumers continue to face cost of living pressures with rising mortgage rates and high inflation. 

UW remains uniquely positioned to help customers save on their bills and earn with our unique Partner opportunity. 

More customers than ever have signed up to our multiservice offering and we now have more than 60,000 UW Partners who have joined to earn an additional income as a UW Partner, offering our services to friends and family via our unique word-of-mouth model.

Commenting on today's results, Andrew Lindsay & Stuart Burnett, Co-CEOs of Utility Warehouse, said:

"This has been an outstanding year for the company: the fundamental strengths of our business model have reasserted themselves and delivered a strong outcome for all our stakeholders - particularly for our customers who benefitted from the lowest energy prices in the country throughout the year, saving over £30m on their bills.  

“The recent fall in the Ofgem Price Cap is welcome news for UK households, although energy prices remain substantially above historical levels. When this challenge is combined with reduced government support, rising mortgage costs and continuing high inflation, the need for households to make savings across all their essential utilities has never assumed such high importance.  As the UK's only multiservice utility provider, UW remains uniquely positioned to help households to do exactly that, and we have seen a strong start to the current year, with recent customer growth putting us firmly on track to meet our goals.”

 

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