This page is where we publish our codes of practice, along with the steps you need to take if you want to make a complaint.
Broadband speeds
Automatic compensation
Complaints code of practice
Ofcom General Condition C7 Switching
Ofcom General Condition C8 Sales
Premium rate services information
Smart metering installation codes of practice
Vulnerability policy - telephony services
Making a complaint
Energy
Home phone, broadband and mobile
Bill protector and cashback card
Business energy
Business broadband, phone and mobile
Business cashback card