Consumer Checklist

Knowing your rights
 

It's important to know your rights when it comes to energy. Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support.

If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133 or for a Welsh-speaking adviser, call 0808 223 1144. Calls are free.

For Relay UK, please call 18001.

If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free.

For British Sign Language enquiries, go to contactscotland-bsl.org

We also offer a service via SignVideo that is available free of charge to all of our deaf customers that wish to use sign language to contact our UW customer service teams. Find out more about our SignVideo service here.

Learn more here: 

• Know your rights in a changing energy market

• Gwybod eich hawliau mewn marchnad ynni sy’n newid