Refer a friend

2022 Refer a friend programme

Our Refer-A-Friend scheme means that when you refer friends or family to UW you, and the person you refer, could get a credit. See the terms below for details and how to qualify. These terms apply to referrals made from 21 November 2022 until 28 February 2023.

Referring a Friend 

This section applies to a customer who is referring a friend. When we use the word “you” in this section we mean the referrer.

1. For every friend you successfully refer to UW you can receive a £50 bill credit, provided that you and the friend referred meet the conditions set out below.

2. Refer a friend using the referral link found in your UW My Account or UW App. 

3. The friend must:

   1. use the referral link to sign up to UW via a UW Partner or via the online sales journey;

   2. be a new UW customer, live at a different address to you and be the owner-occupier;  

   3. take at least two different services from the following Eligible Services - energy, broadband, mobile, insurance (insurance means Boiler & Home Cover or Income Protector only. Home Insurance and Bill Protector are excluded and will not be counted). Multiple types of the same service (i.e. two types of mobile service or two types of insurance service) will be counted as one Eligible Service; and

   4. have at least two Eligible Services live on their account at the time their second bill is processed (usually within 42 days of sign up)

4. To be eligible to refer a friend you must:

   1. be an existing UW customer; and 

   2. not be a UW Partner.

5. The bill credit will be applied to your account as a one off credit within 60 days of your friend successfully signing up. 

6. You agree that by referring a friend and sharing your referral link with them, that we may share your name with the friend, so that they know who has referred them. Your data will be treated in accordance with our Privacy Policy.

Referred by a Friend

This section applies to a customer who is referred by a friend. When we use the word “you” in this section we mean the referred friend.

1. When referred to UW by a friend, you can receive a one off bill credit or either £100 or £200 provided that you meet the conditions set out below. 

2. You must:

   1. use the referral link provided to sign up to UW via a UW Partner or via the online sales journey;

   2. be a new UW customer, be the owner-occupier of the supply address and live at a different address to the person who referred you;  

   3. successfully sign up and take the required type and number of the following Eligible Services - energy, broadband, mobile, insurance (insurance means Boiler & Home Cover or Income Protector only. Home Insurance and Bill Protector are excluded and will not be counted). Multiple types of the same service (i.e. two types of mobile service or two types of insurance service) will be counted as one Eligible Service; and

   4. have the required number of Eligible Services live on your account at the time your second bill is processed (usually within 42 days of sign up).

3. If you meet the above eligibility criteria, you will receive a £100 bill credit if you have two Eligible Services or a £200 bill credit if you have at least three Eligible Services.

4. The bill credit will be applied as a one off credit to your second bill. One credit per customer referred by a friend. 

5. Referred customers are not eligible for the Boost promotion. 

6. You agree and understand that once you’ve signed up with UW, the friend that sent you the referral link will receive a confirmation that one of their referred friends has signed up with UW. This communication will not name you or include any of your personal data. 

General 

1. We reserve the right to change these terms and conditions where it becomes necessary to do so. We reserve the right to remove or amend this promotion at any time.

2. Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon using the refer a friend scheme. 

3. The Refer-a-Friend Scheme is for non-commercial use only. UW reserves the right to refuse to apply the bill credit to anyone in breach of these terms and conditions or anyone exploiting, in any way, the Refer-a-Friend scheme.

4. This promotion is governed by English Law and customers submit to the jurisdiction of the English Courts.

5. Promoter: Utility Warehouse Limited (UW), Network Hq 508 Edgware Road, The Hyde, London, NW9 5AB

2021 Refer a friend programme - This referral scheme has closed

1. The 2021 Refer-a-Friend Programme (the '2021 RAF Programme') enables customers of the Utility Warehouse to earn a electricity bill credit by recommending the Utility Warehouse to potential new residential customers, provided that they meet the conditions set out in clauses 2 and 3.

2. Customers who introduce new residential customers (a ‘Referral’) to UW under the 2021 RAF Programme who are subsequently signed up via a UW Partner or our UW Sales team will receive a bill credit towards their electricity usage on an upcoming bill for each new customer they have referred in such a way, provided that the new customer takes energy, broadband and mobile and at least one Energy Service goes live (a ‘Successful Referral’). Following a Successful Referral, a customer will receive a £50 electricity bill credit if the Referral is an owner-occupier or a £10 electricity bill credit if the Referral is a tenant. 

3. To be eligible for a bill credit for Successful Referrals, customers must (i) have an active credit (ie not prepayment) UW Electricity Service on their account, and (ii) not have an outstanding balance on their account on the date the credit is due to be applied.

4. The referring customer must notify and obtain consent from the Referral prior to providing the Referral’s information to the UW Partner. Alternatively, should the Referral submit their own contact details using the referring customer’s personal referral URL or contact the UW Sales team directly, they will be deemed to have given permission to be contacted by UW.  The Partner or UW Sales team member will inform the Referral when they are first contacted of the referring customer’s name. We process Referrals’ and referring customers’ information in accordance with our privacy notice. 

5. The benefits set out above are payable in respect of Successful Referrals made on or after 18 April 2021 . Referrals signed up prior to this date are covered by the terms of our 2020 Refer-a-Friend Programme or 2013 Refer-a-Friend Programme.

6. We reserve the right to change or amend these terms and conditions at any time, and such amendments will take effect from the date they are published on our website.

2020 Refer a friend programme - This referral scheme has closed

1. The 2020 Refer-a-Friend Programme (the '2020 RAF Programme') enables customers of the Utility Warehouse to earn a £50 bill credit by recommending the Utility Warehouse to potential new residential customers, provided that they meet the conditions set out in clauses 2 and 3.

2. Customers who introduce new residential customers to UW under the 2020 RAF Programme who are subsequently signed up via a UW Partner or our UW Sales team will receive a £50 bill credit towards their electricity usage on an upcoming bill for each new customer they have referred in such a way, provided that the new customer takes the Double Gold bundle and at least one Energy Service goes live (a ‘Successful Referral’).

3. To be eligible for a bill credit for Successful Referrals, customers must (i) have an active credit (ie not prepayment) UW Electricity Service on their account, and (ii) not have an outstanding balance on their account on the date the credit is due to be applied.

4. The referring customer must notify and obtain consent from the Referral prior to providing the Referral’s information to the UW Partner OR should the Referral submit their own contact details using the Referrer’s personal referral URL OR contact the UW Sales team directly they will be deemed to have given permission to be contacted by UW.  The Partner or UW Sales team member will inform the Referral when they are first contacted of the referring customer’s name. In order to comply with the Data Protection Act 2018 customers should be aware that we are unable to discuss how the award of bill credits for any customer has been calculated.

5. The benefits set out above are only payable in respect of Successful Referrals made on or after 20 April 2020 if the Referral is signed up by a UW Partner or if the Referral is signed up by a UW Sales team member, on or after 01 October 2020. Referrals signed up prior to these dates are covered by the terms of our 2013 Refer-a-Friend Programme.

6. We reserve the right to change or amend these terms and conditions at any time, and such amendments will take effect from the date they are published on our website.

2013 Refer a Friend Programme - This referral scheme has closed

1. The 2013 Refer-a-Friend Programme (the 'RAF Programme') enables customers of the Utility Warehouse to earn rewards by recommending UW to potential new customers; these new customers can be either domestic customers or businesses.

2. There are five Eligible Service types: Gas, Electricity, Home Phone, Mobile (includes Mobile Broadband), and Broadband; multiple services of the same type are ignored.

3. Customers who introduce new customers to UW who subsequently sign-up via our in-house sales team (‘Sales Referrals’) will receive a £20 high street shopping voucher for each new customer they have referred in such a way, provided that:

(i) for residential new customers, the new customer takes a Gold bundle (being Gold Talk, Gold Energy or Double Gold); or

(ii) for Utility Warehouse Discount Club for Business new customers, the new customer successfully transfers at least two Eligible Service types to us;

(both a "Successful Referral")

Introductory vouchers will be calculated and dispatched to customers periodically.

4. Subject to paragraph five below. Customers will also receive extra shopping vouchers each December based on the number of Successful Sales Referrals they have made where, as at the end of November each year, each new customer has been a customer for at least four months; and

(i) for Successful Referrals made after 20 March 2016, each new residential customer has a live Gold bundle and each new Utility Warehouse Discount Club for Business customer has at least two live Eligible Services; and

(ii) for Successful Referrals made between 8 November 2013 and 19 March 2016, each new customer has at least two live Eligible Services.

This annual shopping voucher entitlement will be calculated at a rate of £10 for each Successful Referral, and will be dispatched to customers in December each year so as to arrive before Christmas.

5. Customers will not be eligible to receive vouchers for Sales Referrals (i) if there is an outstanding balance on their account on the date the vouchers are due to be dispatched; or (ii) in respect of each Successful Referral, if there is an outstanding balance on that customer's account on the date the vouchers are due to be dispatched; or (iii) in respect of each Successful Referral, if that referral was not processed via the Inbound Telephone Sales Team or through our Company website, with the name and/or account number of the customer providing the referral being provided during that process.

6. Customers can choose the type of shopping vouchers they would prefer to receive for Sales Referrals in their online account at uw.co.uk/login. The Company reserves the right to change the range of vouchers available at any time at its sole discretion, in the event a customer has not chosen a specific type of voucher on the date the vouchers are being dispatched, then the Company will send vouchers for Marks and Spencer.

7. The referring customer must notify and obtain consent from the Referral prior to providing the Referral’s information to Utility Warehouse. The Sales Team will inform the Referral when they are first contacted of the referring customer’s name. In order to comply with the Data Protection Act 2018 customers should be aware that we are unable to discuss how the allocation of vouchers for any customer has been calculated.

8. The benefits set out above are only payable in respect of Successful Sales Referrals made on or after 8 November 2013.

9. We reserve the right to change or amend these terms and conditions at any time, and such amendments will take effect from the date they are published on our website.