During smart meter installations, keeping our customers and engineers safe is our highest priority.
Watch our quick video to see how our safety procedures minimise any risk during appointments.
Call ahead to discuss our safety measures
Offer appointments where we’re never in the same room
Advise you to open windows and doors
Wear a face covering for the duration of the visit
Wear protective gloves and disposable shoe covers
Use hand sanitiser and disinfect surfaces
Maintain social distancing throughout
Answer questions over the phone
We’ll let you know when engineers are available in your area. Then simply follow our booking instructions.
If you don’t feel well enough to continue with the appointment, have been advised to avoid contact due to being on a shielding list, or if someone in your household has coronavirus symptoms, please call us on 0333 005 6555.
You can find more about our response to COVID-19 here.