Refer a friend

1 March 2023 Refer a friend programme

Our Refer-A-Friend scheme means that when you refer friends or family to UW you, and the person you refer, could get a credit. See the terms below for details and how to qualify. These terms apply to referrals made from 1 March 2023.

Referring a Friend 

This section applies to a customer who is referring a friend. When we use the word “you” in this section we mean the referrer.

1. For every friend you successfully refer to UW you can receive a £50 bill credit, provided that you and the friend referred meet the conditions set out below.

2. Refer a friend using the referral link found in your UW My Account or UW App. 

3. The friend must:

   1. use the referral link to sign up to UW via a UW Partner or via the online sales journey;

   2. be a new UW customer, live at a different address to you and be the owner-occupier;  

   3. take at least two different services from the following Eligible Services - energy, broadband, mobile, insurance (insurance means Boiler & Home Cover or Income Protector only. Home Insurance and Bill Protector are excluded and will not be counted). Multiple types of the same service (i.e. two types of mobile service or two types of insurance service) will be counted as one Eligible Service; and

   4. have at least two Eligible Services live on their account at the time their second bill is processed (usually within 42 days of sign up)

4. To be eligible to refer a friend you must:

   1. be an existing UW customer; and 

   2. not be a UW Partner.

5. The bill credit will be applied to your account as a one off credit within 60 days of your friend successfully signing up. 

6. You agree that by referring a friend and sharing your referral link with them, that we may share your name with the friend, so that they know who has referred them. Your data will be treated in accordance with our Privacy Policy.

Referred by a Friend

This section applies to a customer who is referred by a friend. When we use the word “you” in this section we mean the referred friend.

1. When referred to UW by a friend, you can receive a one off bill credit or either £75 or £150 provided that you meet the conditions set out below. 

2. You must:

   1. use the referral link provided to sign up to UW via a UW Partner or via the online sales journey;

   2. be a new UW customer, be the owner-occupier of the supply address and live at a different address to the person who referred you;  

   3. successfully sign up and take the required type and number of the following Eligible Services - energy, broadband, mobile, insurance (insurance means Boiler & Home Cover or Income Protector only. Home Insurance and Bill Protector are excluded and will not be counted). Multiple types of the same service (i.e. two types of mobile service or two types of insurance service) will be counted as one Eligible Service; and

   4. have the required number of Eligible Services live on your account at the time your second bill is processed (usually within 42 days of sign up).

3. If you meet the above eligibility criteria, you will receive a £75 bill credit if you have two Eligible Services or a £150 bill credit if you have at least three Eligible Services.

4. The bill credit will be applied as a one off credit to your second bill. One credit per customer referred by a friend. 

5. Referred customers are not eligible for the Boost promotion. 

6. You agree and understand that once you’ve signed up with UW, the friend that sent you the referral link will receive a confirmation that one of their referred friends has signed up with UW. This communication will not name you or include any of your personal data. 

General 

1. We reserve the right to change these terms and conditions where it becomes necessary to do so. We reserve the right to remove or amend this promotion at any time.

2. Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon using the refer a friend scheme. 

3. The Refer-a-Friend Scheme is for non-commercial use only. UW reserves the right to refuse to apply the bill credit to anyone in breach of these terms and conditions or anyone exploiting, in any way, the Refer-a-Friend scheme.

4. This promotion is governed by English Law and customers submit to the jurisdiction of the English Courts.

5. Promoter: Utility Warehouse Limited (UW), Network Hq 508 Edgware Road, The Hyde, London, NW9 5AB

Click here for our previous refer-a-friend terms and conditions.