Prepayment meters allow you to take control of your payments and closely monitor how much energy you’re using.

If you run out of credit, you risk your supply going off. This is because your standing charge is deducted from the meter’s credit each day even if you don’t use gas or electricity. This means that you’ll need to make sure that you always top up credit on your meter to avoid going off supply, even when you’re away from home to make sure your appliances, such as your fridge, freezer, heating and hot water, are not turned off.

If you run out of credit and aren’t able to top up, your prepayment meter offers Emergency Credit and, for smart meters or many models of traditional electricity meters, Friendly Credit too. You can find out more, including how to access Emergency or Friendly Credit on your meter, here.

You can find support on a range of common issues here.

Or click here to see our user guide for traditional prepayment meters.  

You can find a quick guide for smart prepayment meters here.

You can find a quick guide for traditional prepayment meters here.

If you’re having difficulty paying for your energy, we’re here to help. Please contact us right away so our friendly, specialist team can support you. You can find more information here.

We provide a range of additional services to support people who may need some extra help, such as people living with frailty, illness or physical impairment. You can find out more here.

Having a prepayment meter doesn’t stop you switching energy suppliers, but if you owe debt to your current supplier you may need to take additional steps. You can find out more here.

You’ll find articles and support on a whole range of energy-related topics here.

If you have a traditional prepayment meter, simply click here to see our handy guide. Or if you have a smart meter, you can find your guide here.