Terms and conditions

General

• Residential Products & Services

• Boost Terms and Conditions 

• Everybody Saves

• £100 Switch & Save bonus 

• Boiler installation services

• Our light bulb service

• 'Refer-a-Friend'

• Deemed Contract

• Shareholder Discount Scheme

• Smart meter prize draw

• Account number cancellation form

• Cancellation, complaints and extra info

• Smart meter August offer

• Smart meter September offer

• Smart meter Amazon voucher

Fixed tariff

• UW Fixed Saver 5

• UW Fixed Saver 4

• UW Fixed Saver 3

• UW Fixed Saver 2

• UW Fixed Saver 1

• Green Fixed 39

• Green Fixed 38

• Green Fixed 37

• Green Fixed 36

• Green Fixed 35

• Green Fixed 34

• Green Fixed 33

• Green Fixed 32

• Green Fixed 31

• Green Fixed 30

• Green Fixed 29

• Green Fixed 28

• Green Fixed 27

• Green Fixed 26

• Green Fixed 25

• Green Fixed 24

• Green Fixed 23

• Green Fixed 22

• Green Fixed 21

• Green Fixed 20

• Green Fixed 19

• Green Fixed 18

• Green Fixed 17

• Green Fixed 16

• Green Fixed 15

• Green Fixed 14

• Green Fixed 13

• Green Fixed 12

• Green Fixed 11

• Green Fixed 10

• Green Fixed 9

• Green Fixed 8

• Green Fixed 7

• Green Fixed 6

• Green Fixed 5

• Green Fixed 4

• Green Fixed 3

• Green Fixed 2

• Green Fixed 1

Energy Claims

• Energy Claims

Broadband

• £20 Broadband offer

• Signal booster service 

• Free Broadband for life (for Partners)

• Broadband traffic management policy

Mobile

• Residential mobile fair usage policy

Cashback Card

• Cashback Magic Terms and Conditions (July 2023)

• Cashback Card (1 December 2022)

• Cashback Card participating retailers

• Cashback Card: £50 credit

UW for Business

• UW for Business full Terms and Conditions

• UW for Business Deemed contract

• Business Mobile fair usage policy

• 10% Energy Discount for Business

 

Win a Mini

• The £20K Giveaway Prize Draw

• 'Win-A-Mini' Prize Draw - recent winners

• 'Win-A-Mini'

Double Gold

• Double Gold Fixed 28

• Double Gold Fixed 27

• Double Gold Fixed 26

• Double Gold Fixed 25 

• Double Gold Fixed 24 

• Double Gold Fixed 23

• Double Gold Fixed 22

• Double Gold Fixed 21

• Double Gold Fixed 20

• Double Gold Fixed 19

• Double Gold Fixed 18

• Double Gold Fixed 17

Insurance

• Insurance terms of business

Bill Protector

• Bill Protector Insurance Product Information Document

• Bill Protector Evidence of Cover

 

• Bill Protector Insurance Product Information Document - Effective from 1st July 2023

• Bill Protector Evidence of Cover - Effective from 1st July 2023

Income Protector

• Income Protector Insurance Product Information Document

• Income Protector Evidence of Cover

 

• Income Protector Insurance Product Information Document - Effective from 1 July 2023

• Income Protector Evidence of Cover - Effective from 1 July 2023

Previous terms and conditions

• Previous terms and conditions