Explore the links below to find out more about where your energy comes from, how we manage it, and how you might be able to save even more on your home services bill. And if you don't see what you're looking for, visit out online help page.
Gas safety checks
Energy efficiency advice
Help with paying your energy bills
Warm Home Discount Scheme
Energy Services Guide
Submit a meter reading
Traditional prepayment guide
Smart meter user guides
Energy claims
Theft charter
Consumer checklist
Fuel mix disclosure
When we need to visit your property
Standards of Performance - Statement of Obligations
Standards of performance - Statement of Obligations (UW for Business)
Guaranteed Standards of Performance
Complaint handling reports
Prepayment meters
Smart targets
Smart export guarantee
Feed-in tariffs